Business Excellence

INTRODUCTION AND SUSTAINABLE SUPERVISION

Background and initial SITUATION

Global manufacturer of carbon products with more than 6,000 employees. In 2002, market changes, competitive pressure, and internal cost structures had resulted in a threatening scenario.

Severe measures save the company simultaneously a signal for change was sent out.

IMPLEMENTED CONCEPT

  • Business Excellence Powered by Six Sigma becomes corporate philosophy
  • Systematic optimization of Operational Excellence with drastic reductions in process lead times, inventories and costs
  • Next: Commercial Excellence and Innovation Excellence are incorporated into the Business Excellence program
  • Active supervision of change process through People Excellence
  • Tight interlinking of corporate goals and implementation capability of Business Excellence

ADDED VALUE FOR COMPANY AND CUSTOMEr

  • Since then the company has regained its successful position and reinforced itself as a global leader in the development and manufacturing of innovative carbon products
  • More than 100 Mill. EUR have been saved since 2002
  • The Business Excellence Program has achieved a ROI ratio of 8:1
  • Today, customer retention and innovation, not to mention continuous cost optimization, are the great drivers of benefit
  • Targeted UMS support ensures exchange  and systematic advancement